yg9 Privacy Policy
yg9 is committed to keeping your personal information secure at all times. This policy explains how we collect and use your data, and what your rights are.
Introduction and Purpose
yg9 (referred to here as "we" or "the platform") is a genuine digital gaming platform for players in Myanmar. When providing our services to you, we place the highest priority on the privacy and security of your personal information.
This Privacy Policy applies to our website yg9.wine and all related services. By reading this policy, you acknowledge and understand our data handling practices and agree to them. If you disagree with any part of this policy, please contact us before continuing to use our website.
We operate in compliance with the law and protect your data using SSL encryption technology. We commit not to disclose your personal information to third parties for any reason, except as described in this policy.
Information We Collect
From the moment you register and use the yg9 platform, we collect information in the following categories.
2.1 Information You Provide Directly
- Name, date of birth, and proof of identity
- Email address
- Phone number (for payment verification)
- KBZPay, Wave Money, AYA Pay, CB Pay payment details
- Communication records you send us (Live Chat, Email)
2.2 Automatically Collected Information
- IP address and device type
- Browser, language settings and operating system
- Pages viewed on the website, click patterns and access times
- Data from cookies and similar tracking tools
- Gaming history and betting records
2.3 KYC and Verification Data
We may request a copy of your national ID or passport, or a copy of your driving licence (when required by law) for financial security and to prevent unauthorised access. This data is kept in a secure environment only for as long as needed, then deleted.
How your data is used
We use your information strictly for the following purposes.
Account Management
To handle registration, login and account verification processes, and to maintain account security.
Payment Processing
To process deposits (minimum 5,000 Ks), withdrawals (minimum 30,000 Ks) and to maintain payment records.
Gaming Progress
To improve the gaming experience, determine VIP level progression and present personalised offers.
Customer Support
To provide support via 24/7 Live Chat and Email by linking your history and queries so we can assist you effectively.
Fraud Prevention
To detect and prevent unauthorised financial access, fake account creation and platform abuse.
Service Improvement
To analyse website performance and continuously improve design, functionality and player experience.
Cookies and Tracking Technologies
The yg9 website uses cookies. Cookies are small text files stored in your browser that help improve your website experience.
The types of cookies we use are — (1) strictly necessary cookies (session management, login state); (2) performance cookies (website traffic statistics); (3) functional cookies (saving language and settings preferences).
You can block cookies through your browser settings, but note that some platform features may not work properly. This site does not use third-party advertising tracking and uses local analytics only.
Data Sharing with Third Parties
yg9 never sells your personal information to advertising companies or unrelated third parties. Sharing is limited to the following cases only.
Service Providers
Payment processors (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer), server hosting companies and IT security services — they receive data solely to carry out their duties under our supervision and are bound by agreement not to use it for any other purpose or to comply with this policy.
Legal Requirements
We may disclose information when lawfully required by regulatory authorities, financial compliance processes or related legal proceedings. Such disclosures occur only where we are legally unable to refuse, and we will notify you in advance where possible.
Business Changes
In the event of a merger, acquisition or transfer of assets, data may be transferred to the successor company while this Privacy Policy is maintained. If this occurs, we will notify you in advance and provide an opt-out option.
Data Security Measures
yg9 protects your personal information using a combination of technical and organisational security measures.
🔒 SSL Encryption
TLS encryption (HTTPS) is applied across the entire website to protect all data transfers.
🔑 Access Control
Access to data by our staff is carefully reviewed so that only authorised personnel can access it.
🛡️ Firewall & Protection
Multi-layer defence programs are in place on our servers to protect against cyber attacks.
🗄️ Data Backup
Regular backups are taken to prevent data loss even if a server failure occurs.
🔍 Monitoring & Auditing
Server activity is continuously monitored using security and intrusion-detection tools.
📋 Staff Training
Staff receive regular training to ensure compliance with personal data protection requirements.
In the event of a data breach
If we become aware that a data breach has occurred, we will notify affected users by email as quickly as possible and explain below the steps being taken to resolve the issue.
Data Retention Period
We retain your personal data for as long as necessary to provide our services. The following factors are considered when determining the retention period.
Active account data — retained for the full duration that the account is open and for as long as required to meet legal obligations after it is closed.
Payment records — retained for as long as required under financial laws and regulations.
After account closure — once financial and legal obligations have been fulfilled, data is permanently deleted or anonymised.
If you have any questions about our data retention policy, you can contact us at [email protected].
Your Data Rights
Every player registered on the yg9 platform has the following rights regarding their personal data.
Right to Access
You can request to view what data we hold about you.
Right to Rectification
You can request correction of any inaccurate or incomplete personal data.
Right to Erasure
You can request deletion of data that we have no legal obligation to retain.
Right to Restriction
In certain cases, you can request that we restrict how we handle your data.
Right to Data Portability
You have the right to receive your data in a machine-readable format and transfer it to another service at your own discretion.
Right to Object
You can raise an objection to how your data is handled for marketing purposes.
To exercise your rights
If you wish to exercise any of the rights listed above, send an email to [email protected] or contact us via Live Chat. We will respond and take action as quickly as possible. Please note that we may request ID verification solely for the purpose of confirming your identity.
Protection for Under 21
The yg9 website is intended for adults aged 21+ only. We do not intentionally collect personal data from anyone under the age of 21.
If we learn that a person under 21 has registered on yg9 and provided us with personal data, we will immediately delete that data and suspend their account. If you come across such a case, please contact us at [email protected].
How Policy Changes Are Handled
yg9 regularly reviews this Privacy Policy and will update it as needed. When significant changes are made, we will —
• Update the "Last revised date" at the top of this page;
• Send an advance notice to players' email addresses;
• Post a prominent notice on the website.
Continuing to use the website after a notice has been sent will be taken as your acceptance of the updated policy. If you do not agree with the changes, you may notify us, close your account, and stop using the website.
Contact yg9
If you have questions about this Privacy Policy, requests related to data handling, or breach reports, please contact us through the following methods —
24/7 Live Chat — available in Myanmar language
Email — [email protected]
Privacy Protection Quick Answers
Data protection questions players ask most